How to Fix HDR Not Working in Amazon Prime Video on Mac-Saint

How to Fix HDR Not Working in Amazon Prime Video on Mac-Saint.

Trying to repair HDR not working in Amazon Prime Video on Mac?

Amazon Prime Video is one other fashionable content material streaming service, just like Netflix. The platform permits customers to create a Watch Party and luxuriate in a few of the best motion pictures and TV exhibits, together with Amazon Originals’ Exclusive. And what higher method to get pleasure from an evening with your folks than stream content material in HDR for the perfect expertise?

Unfortunately, being a top-tier platform doesn’t imply that Prime Video or its supported options are free from flaws or errors. Many Amazon Prime Video customers reported they’re experiencing HDR not working in Amazon Prime Video on Mac. While the explanations for this are laborious to diagnose, we’ve coated a number of troubleshooting strategies to repair the problem.

So let’s check out them instantly!

1. Ensure Network Connectivity.

One of the primary causes of HDR not working in Amazon Prime Video on Mac is poor web connectivity. Due to an unstable network connection, you could be unable to stream your content material in prime quality. 

Check the velocity of your network to make sure its stability. You additionally would possibly need to strive altering the place of your device that it’s close to a router for higher connection.

Below are the steps you have to observe:

  1. Go to Speedtest by Ookla and click on on Go from the middle of your display screen. 
  1. Wait for the velocity take a look at to complete, then verify your web power. 
  2. If you discover that your Wi-Fi connection is weak, restart your router or transfer nearer to it to make sure you have a robust web connection.

Once your network connection is steady, verify if the HDR is now working in Amazon Prime Video on Mac. 

2. Ensure the Title Supports HDR or Dolby Vision.

Another main motive for this problem will be the unavailability of streaming content material in HDR. Amazon Prime Video repeatedly updates its catalog with new releases of flicks and collection. 

If your required content material doesn’t assist HDR, it’s possible that that’s the rationale why you possibly can’t stream it in that high quality. So, make sure that the tile helps HDR or Dolby Vision by trying to find it on the browser.

3. Ensure Your Mac Supports HDR.

Now, if the title helps HDR, but you’re unable to stream the content material, it’s in all probability as a result of your Mac doesn’t assist HDR streaming. Therefore, to verify whether or not your device is suitable with HDR playback, see in case your Mac mannequin helps HDR. However, if it doesn’t, proceed to the subsequent resolution.

4. Check Playback Quality Settings.

At occasions, the playback high quality of your streaming content material would possibly shift routinely to a decrease degree as a consequence of a poor network connection. In order to deliver the playback high quality back to its authentic or larger decision, change the settings.

Here’s how to take action:

  1. Open the popular browser out of your Mac and head over to Amazon Prime Video
  2. Next, signal into your account and play any video. 
  3. Pause the video and click on on the gear icon from the upper-right nook. 
  4. Now, click on on Best from the given choices. 
HDR Not Working in Amazon Prime Video on MacHDR Not Working in Amazon Prime Video on Mac
  1. Lastly, unpause the video and see if the HDR not working in Amazon Prime Video is resolved. If not, head over to the subsequent methodology to repair your problem. 

5. Open Prime Video in Safari.

If you’re streaming a title in Amazon Prime Video through net browsers corresponding to Chrome or Firefox and are unable to play it in HDR high quality, it could be as a result of not all net browsers assist HDR playback. Hence, it’s preferable to modify to Safari because it helps high-quality content material streaming.

6. Disable Optimized Video Streaming.

The macOS features a particular characteristic referred to as Optimized Video Streaming. This characteristic helps save your Mac’s battery life by enjoying HDR content material in SDR. In order to show this characteristic off, carry out the next steps: 

  1. Launch Spotlight Search by urgent Command + Spacebar keys out of your Mac’s keyboard. 
  2. After that, kind in ‘System Settings’ and press the Enter key
  3. From the left pane, scroll down and select Battery
  4. Now, scroll all the way in which down and choose Options from the lower-right nook. 
  5. Finally, activate the toggle for Optimize video streaming whereas on battery and select Done out of your display screen’s bottom-right nook. 
Optimize video streaming while on batteryOptimize video streaming while on battery

This ought to efficiently repair the HDR not working in Amazon Prime Video on Mac.


7. Clear Cache and Cookies for Prime Video.

If the above strategies didn’t work to unravel your problem, you possibly can strive cleansing the cache and cookies for Prime Video. Sometimes, the saved cache may trigger the video streaming high quality to subside.

If you’re streaming Amazon Prime Videos by Safari, you possibly can clear out your cache and cookies by following the steps beneath:

  1. Go to Spotlight Search by urgent Command and Spacebar keys concurrently out of your Mac’s keyboard. 
  2. Next, kind in ‘Safari’ within the search bar and hit the Enter key
  3. Click on Safari from the highest bar and choose Settings
  4. Once in Safari Settings, go to the Privacy tab. 
  5. Now, choose Manage Website Data. 
  6. Type in ‘’ within the search bar positioned on the display screen’s top-right nook and select the identical from the search outcomes. 
amazon prime videoamazon prime video
  1. Then, click on on Remove
  2. Lastly, click on on Done to avoid wasting these modifications. 

Once completed, head over to Amazon Prime Video and verify whether or not the HDR not working problem is resolved or not. 

8. Reinstall Amazon Prime Video.

If there isn’t any problem along with your device and the web, the issue could also be within the app itself. Hence, it’s urged to uninstall Amazon Prime Video out of your Mac and reinstall it. This could repair any inside bugs or points inside the app and permit HDR content material streaming.

You can reinstall Amazon Prime Video within the following means:

  1. Go to Finder from the Dock. 
  2. From the sidebar, click on on Applications
  3. Now, discover and click on on the Amazon Prime Video app and drag it to Trash. Alternatively, chances are you’ll click on on the app, choose File, and select Move to Trash
  4. Select Finder from the highest and click on on Empty Trash to delete the app. 
  5. To reinstall the app, head over to the App Store and seek for the Amazon Prime Video app. 
  6. Finally, click on on the Get button or the set up icon to put in it in your Mac. 
install appinstall app

Once the Amazon Prime Video app is reinstalled, verify if the HDR not working problem nonetheless persists. If it does, think about updating your macOS by following the subsequent methodology beneath.

9. Update macOS.

Lastly, an outdated macOS can even trigger the HDR to not work in Amazon Prime Video in your Mac. So, it’s best to maintain your macOS updated. By doing so, you need to use the latest Safari model to observe Prime Videos in HDR with none points.

Here’s how to update your macOS:

  1. Click on the Apple menu and choose System Preferences.
Mac System PreferencesMac System Preferences
  1. Locate and choose Software Update
  2. Click on Check for Updates and wait to your system to fetch any pending updates. 
  3. If there’s one obtainable, choose the Upgrade Now button to permit Apple to put in and update your Mac’s software program. 
upgrade macOSupgrade macOS

Keep in thoughts {that a} software program update requires an lively web connection, enough battery, and storage. So, hook up with a steady Wi-Fi connection, cost your Mac, and take away pointless information out of your Mac earlier than beginning the set up course of. 

After your Mac is up-to-date with the most recent macOS, the HDR in Amazon Prime Video ought to work completely with none drawback. 


The HDR not working in Amazon Prime Video problem can actually smash the entire watching expertise. Whether it’s as a consequence of a poor web connection or an incompatible device, the strategies talked about on this information can be of nice assist. 

You can use Safari to observe movies or clear the cache of your device to repair this error. Moreover, updating your macOS additionally allows you to watch Amazon Prime Videos in HDR.

And that sums up our information on how to repair HDR not working in Amazon Prime Video on Mac. If you will have additional questions, depart them within the feedback part beneath. We’ll get back to you as quickly as we will. 

If this information helped you, please share it.

  • Aimen ChoudhryAimen Choudhry

    Aimen Choudhry is an structure pupil who has all the time been fascinated by science. She now finds her remedy researching and writing in regards to the latest know-how and the problems that come alongside. Otherwise, you’ll discover her enjoying video video games, listening to music, or watching fantasy/sci-fi motion pictures.

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