5 Best CRM Tools with Facebook Messenger Integration

5 Best CRM Tools with Facebook Messenger Integration.

Businesses want to remain related with their clients in essentially the most environment friendly means attainable, and one strategy to obtain that is by integrating buyer relationship administration (CRM) instruments with widely-used chat instruments, like Facebook Messenger. This article will function your information to understanding this integration higher. We will delve into 5 CRM instruments, discussing their distinctive options, how they combine with Facebook Messenger, and their pricing buildings.

CRM tools and Facebook Messenger

Whether you’re a small enterprise proprietor making an attempt to handle buyer interactions, a marketer aiming to generate leads, or just somebody within the digital communication panorama, that is for you. We intention to supply a complete overview that may aid you make knowledgeable selections about using CRM instruments with Facebook Messenger. Let’s get began.


1. HubSpot CRM

HubSpot CRM stands as a complete software within the realm of buyer relationship administration. Its distinctive providing is the mixing with Facebook Messenger, which empowers companies to domesticate a Messenger expertise immediately on their Facebook Business web page. This function allows companies to handle these interactions seamlessly from their Conversations inbox, making a unified platform for buyer engagement.

The options of HubSpot CRM are designed to optimize buyer interactions and streamline communication processes. One standout function is the Shared Inbox. This operate permits companies to handle interactions from their Conversations inbox, simply as they might with dwell chat or electronic mail. This consolidation of communication channels enhances effectivity and ensures a constant strategy to buyer engagement.

Another key function of HubSpot CRM is Conversation Intelligence. This permits everybody, from Marketing to Sales and Service teams, to have a full context of conversations. By offering a complete view of buyer interactions, companies can ship more customized and efficient communication, enhancing buyer relationships.

HubSpot CRM additionally presents the power to create a chatbot to your Facebook Business Page. These automated response methods present immediate help to clients, bettering response occasions and buyer satisfaction.

Related: How to Create a HubSpot Chatbot

Lastly, the Integration function connects the favored messaging app to HubSpot, providing companies unified buyer profiles for higher in-depth connections. This integration enhances buyer understanding, enabling companies to ship more customized and efficient communication.

Read more on: HubSpot-Facebook Messenger integration.

HubSpot’s Price:

HubSpot presents the next:

  • Starter CRM Suite that features Marketing Hub Starter (with 1000 advertising contacts),
  • Sales Hub Starter (with 2 paid customers),
  • CMS Hub Starter, and
  • Operations Hub Starter.

The pricing begins at $50 monthly, however there’s a particular supply for brand spanking new clients at $30 monthly for those who commit yearly. For more detailed data, you possibly can go to their pricing web page.

Visit HubSpot CRM

2. PipeDrive

PipeDrive CRM

PipeDrive is a CRM software that’s particularly designed with a gross sales focus. It presents an integration with Facebook Messenger, which is a platform the place many individuals spend a big quantity of their time. This integration supplies a direct and conversational means for people to take motion, making it a extremely efficient software for companies.

One of the important thing options of PipeDrive’s integration with Facebook Messenger is the power to unify all conversations. This signifies that all of your interactions on Facebook Messenger might be introduced collectively in PipeDrive, making them each accessible and shareable. This function permits for a seamless circulate of communication and ensures that no vital messages are missed.

Another vital function is the convenience with which Facebook Messenger conversations might be linked with PipeDrive contacts, offers, and leads. This function is designed to spice up productiveness and handle communications together with your leads and shoppers on Facebook Messenger more successfully. It simplifies the method of protecting monitor of assorted conversations and ensures that each one related data is available.

PipeDrive additionally means that you can choose the app extension visibility to your reference to Facebook Messenger. You can select between personal visibility settings, the place solely the person who put in the app can see and reply to Facebook Messenger conversations within the Messaging Inbox and hyperlink them to contacts, leads, or offers in PipeDrive, and shared visibility settings, the place any person within the firm account can do the identical. This flexibility means that you can customise the mixing to best go well with your corporation wants.

Learn more about: Pipedrive Integration with Facebook Messenger.

PipeDrive’s Price:

As for the pricing, PipeDrive presents varied pricing plans. You are inspired to go to their pricing web page for more detailed data. They additionally supply a free 14-day trial with no bank card required.

Visit PipeDrive

3. Salesforce

SalesForce CRM

As one of many world’s largest CRM platform, Salesforce has made a big stride in integrating Facebook Messenger into its system. This integration goals to supply companies with unified buyer profiles, fostering higher in-depth connections and making a customer-centric atmosphere.

The integration of Salesforce and Facebook Messenger presents companies a unified view of their buyer profiles. This function permits for higher in-depth connections, offering a complete understanding of every buyer’s journey. It creates a customer-centric atmosphere the place shoppers can freely navigate their buying journey, whether or not on social media or every other platforms they determine to modify to midway via.

One of the important thing advantages of this integration is its capability to shorten gross sales cycles. By leveraging immediate messaging, companies can shut offers sooner, thereby growing effectivity. Furthermore, the mixing can enhance conversions, significantly from clients preferring to make use of Facebook Messenger for his or her interactions.

Salesforce CRM goes a step additional by utilizing instruments like Facebook lead adverts, click-to-messenger adverts, and remark auto-replies to strengthen the shopper database. This function not solely enhances the standard of the shopper database but in addition streamlines the cross-channel buyer expertise.

Related: How to combine Facebook lead adverts information with Salesforce

In phrases of labor effectivity, the mixing boosts productiveness with a two-way sync of Salesforce contacts, leads, and alternatives. This function ensures that each one buyer information is up-to-date and simply accessible. Moreover, with the Salesforce lead stage positioned proper next to the chatbox, the mixing considerably upgrades the standard of customer support.

To combine Salesforce with Facebook Messenger, sure necessities must be met. These embrace having a Salesforce account with API entry, a Facebook account, a Facebook Business Page, and admin entry to the Facebook web page. This ensures a seamless and efficient integration course of.

Learn how to: Set Up Facebook Messenger in Salesforce Service Cloud.

Salesforce’s Price:

Salesforce presents varied pricing plans for various enterprise wants. However, the precise pricing particulars usually are not immediately listed on their web site. You are inspired to contact their gross sales crew or go to their pricing web page for more detailed data.

They additionally supply a free trial with no software program to put in and no bank card required.

Visit Salesforce

4. Kommo

Kommo CRM

Kommo, beforehand generally known as amoCRM, has carved a distinct segment for itself as a conversational gross sales software particularly tailor-made for small companies. It holds the excellence of being the world’s first Sales CRM primarily based on Messenger, providing a set of custom-tailored messenger options and automations. These options are designed to reinforce your communication with clients, making Kommo a strong software in your CRM arsenal.

One of the standout options of Kommo is its lead technology functionality. Whenever a brand new particular person sends you a message on Facebook, they’re routinely added to your pipeline as an incoming lead. All you have to do is approve, and their lead profile is created immediately. This seamless course of ensures you by no means miss out on potential clients.

Kommo additionally boasts a built-in chat function inside the lead profile. This means you possibly can proceed your Facebook dialog with out ever having to depart Kommo. Every interplay is logged and visual within the profile’s feed, offering you with a complete communication historical past at a look.

Another progressive function is the Salesbot. With Kommo, you possibly can create the proper Salesbot companion and combine it with Facebook Messenger. The Salesbot takes over the dialog, saving your crew precious time and enhancing communication effectivity. It may even be outfitted with AI responses that perceive the intention behind questions and supply acceptable responses, together with invoicing.

The integration of Facebook Messenger is built-in and designed by the Kommo crew, guaranteeing a easy and environment friendly course of. Setting it up is so simple as navigating to the digital pipeline within the incoming leads column, scrolling right down to the chats block, and clicking the join button. With Kommo, integrating your CRM with Facebook Messenger is a breeze.

Learn more about: Kommo’s integration with Facebook Messenger.

Kommo’s Price:

Kommo presents three pricing plans:

  • Base: For small companies that wish to enhance gross sales shortly. It features a unified inbox, limitless gross sales pipelines, activity administration, and more. It prices $15 USD per person/month.
  • Advanced: For rising corporations that wish to automate their work. It consists of every part within the Base plan plus no-code Salesbot, pipeline automation. It prices $25 USD per person/month.
  • Enterprise: For bigger companies that sustain with lots of leads. It consists of every part within the Advanced plan plus an elevated shopper database, superior shopper profiles. It prices $45 USD per person/month.

You can attempt Kommo free for 14 days with no bank card required. For more detailed data, you possibly can go to their pricing web page.

Visit Kommo

5. ChatSilo

ChatSilo CRM

ChatSilo is a compact CRM software designed particularly for Facebook Messenger. Its major objective is to help you in nurturing leads, managing initiatives, protecting monitor of essential conversations, constructing robust relationships, following up with potential shoppers, and finally, reaching your gross sales goals.

One of the important thing options of ChatSilo is its tagging (a.okay.a labelling) system. This system, mixed with canned responses, message templates, notes, reminders, and Google calendar integration, helps you manage and observe up with potential Facebook Messenger leads with out getting misplaced within the sea of chats. It’s a complete function that streamlines your communication and ensures you by no means miss a possibility.

Another highly effective function of ChatSilo is its bulk-messaging functionality. By using the Chrome extension, you possibly can ship mass messages to all tagged contacts or associates on Facebook Messenger. You have the pliability to set a restrict on the variety of messages to ship at a selected time or the interval between messages. Plus, you possibly can randomize the message content material to keep up a pure and customized really feel.

The reminder system in ChatSilo is one other function that stands out. It makes use of each a browser reminder system and Google Calendar occasion notifications to maintain you up to date on when to observe up together with your prospects. This ensures you by no means miss an important follow-up and helps keep a constant engagement together with your leads.

Finally, ChatSilo supplies the power to export tagged contacts. With only a click on of a button, you possibly can export your tagged contacts right into a Google Sheet. The sheet will include the contacts’ first and final names, their profile URL, and the tag. This function makes it straightforward to handle and analyze your contact information, offering precious insights for your corporation.

ChatSilo’s Price:

ChatSilo presents a easy pricing plan at $29 monthly. This consists of limitless {custom} tags, limitless tag colours, limitless notes, help for Facebook Marketplace and Facebook Page, limitless follow-up reminders, limitless message templates, Google Calendar integration, lifetime automated updates, entry to ChatSilo net app, and more.

They additionally supply a 7-day free trial. For more detailed data, you possibly can go to their pricing web page.

Visit ChatSilo

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