10 Best Help Desk Ticketing Systems.
Help desk ticketing techniques are instruments for conserving observe of buyer points to assist your assist teams in resolving them promptly. They assist in managing shoppers, changing buyer challenges or points into constructive buyer experiences and develop a glad buyer base on your group.
With a plethora of assist desk ticketing techniques out there, selecting the best system for your online business may be overwhelming. In this text, I’ll shed some mild on a few of the best assist desk ticketing techniques on the market so you’ll be able to decide which is good for your online business.
Overview:
| Zendesk for Service: Strong cross-channel communication, AI-powered chatbots. | $49/agent/month |
| SysAid Helpdesk Software: Automation for ticket sorting, prioritizing, and routing; distant entry to consumer machines. | $1200+/yr (500 belongings) |
| Freshdesk: AI-based instruments for automation, AI bot “Freddy” for information base solutions. | $18/agent/month |
| Zoho Desk: Multichannel system integrating numerous communication platforms beneath one interface. | $20/agent/month |
| Salesforce Service Cloud: AI-powered insights, omnichannel routing, huge information base. | $25/consumer/month |
| ProProfs: Automation choices for ticket dealing with, public information base for self-service. | $15/consumer/month |
| HubSpot Service Hub: Knowledge base for brokers and clients, dwell chat, automation for ticket resolutions. | $50/2 customers/month |
| HappyFox: Workflows, ticket routing, customizable templates. | $39/agent/month |
| Jira Service Management: Customizable workflows, escalation insurance policies, dashboards and experiences for ticket evaluation. | $20/agent/month |
| Kayako: Integration with third-party apps, web-based interface, cell device compatibility. | $60/agent/month |
1. Zendesk for Service
Zendesk is an enterprise-ready assist desk ticketing system that provides quite a lot of options for service organizations. It is without doubt one of the oldest and hottest names within the assist desk ticketing system business.
One of its attention-grabbing options is the sturdy cross-channel communication for reaching your clients by means of their favourite channels reminiscent of electronic mail, dwell chat, and social media like Facebook and Twitter.
Zenesk AI-powered chatbots may be customized and ship pre-written responses whereas the brokers are busy fixing different tickets. You can configure a information base to enable clients to get assistance on their points in a self-service method.
Its workflows can auto-route tickets per configuration and direct clients to FAQs. You additionally get in-depth analytics in your service teams by means of its experiences.
Does Zendesk have a free plan?
No. Zendesk doesn’t have a free plan however offers trial use of the whole Zendesk Suite Professional plan.
How a lot does Zendesk price?
- Suite Team plan begins at $49/agent/month for unified messaging, automation and workflows, reporting and analytics, apps and integrations, and more.
- Growth plan for $79/agent/month gives superior automation, customized integrations, and more.
- Professional plan for $99/agent/month gives skill-based routing, customizable dashboards, and so on.
- Enterprise plan for $150/agent/month gives much more, like customizable workspaces, shared dashboards, and so on.
Learn more about Zendesk for Service
2. SysAid Helpdesk Software
SysAid is a feature-rich assist desk software program to handle buyer relations on your model. You can resolve your clients’ points sooner by cross-referencing tickets with the customers and their belongings. Plus, your workers can resolve widespread IT points independently by means of self-service options.
The most attention-grabbing a part of this instrument is automation, i.e., it kinds, prioritizes, and routes tickets routinely to the associated desk, so your buyer’s points are solved faster. It additionally permits the assistance desk to remotely entry consumer machines and generate efficiency experiences by means of the dashboard.
Moreover, it gives hotkeys to seize your display and ship the video to a ticket within the self-service portal, saving a great deal of time in coping with different ticket queries.
Does SysAid have a free plan?
Yes. SysAid gives a free trial on all its Help Desk and ITSM plans with no bank card wanted.
How a lot does SysAid price?
Prices of every plan differ relying on the variety of directors, belongings, and modules required. Its Basic and Full Editon ranges from $1200+/yr (500 belongings) to $1600+/yr (1000 belongings).
Check out our evaluate on SysAid’s Helpdesk.
Learn more about SysAid Helpdesk Software
3. Freshdesk
Freshdesk is an all-in-one customer support software program that can be utilized by small companies in addition to enterprises. It has a variety of options and instruments to handle customer support.
It is extremely customizable and simple to make use of, which makes it among the best assist desk techniques in the marketplace right this moment.
Freshdesk options AI-based instruments to assist resolve issues on your clients rapidly and effectively by automating and streamlining your service processes.
For instance, it could possibly auto-assign tickets based mostly on set preferences, and its AI-based bot referred to as Freddy can recommend information base articles. Moreover, you’ll be able to observe efficiency analytics using its customizable dashboards and experiences.
Does Freshdesk have a free plan?
Yes. Freshdesk gives a free plan supporting 10 brokers, electronic mail and social ticketing, a information base, and a ticket development report.
How a lot does Freshdesk price?
- Growth and Pro plans for $18 and $59/agent/month with automation-enabled market apps, customized views, buyer fields, time monitoring, and more.
- Enterprise plan for $79/agent/month provides sandbox, approval workflows, electronic mail bot, and so on.
Learn more about Freshdesk
4. Zoho Desk
Zoho Desk is an all-in-one assist desk ticketing system that helps customer support teams to handle buyer requests and enhance the general buyer expertise. It gives many options and instruments for assist brokers and managers to offer exemplary service and acquire customer support insights.
Zoho Desk is an ideal match if your online business is already using the Zoho Suite. Nevertheless, it’s a multichannel assist desk system integrating electronic mail, dwell chat, cellphone, social media, and so on., beneath a single interface.
Moreover, you’ll be able to create a self-service portal on your clients with FAQs and tutorials (aka information base). Its dashboards and experiences present insights into service efficiency.
Does Zoho Desk have a free plan?
Yes. Zoho has a free plan supporting 3 brokers, electronic mail ticketing, buyer administration, a information base, macros, and more.
How a lot does Zoho Desk price?
- Standard and Professional plans for $20 and $35/agent/month, respectively, supply social channels, public information base, project and workflow guidelines, dashboards, integrations, and so on.
- Enterprise plan for $50/agent/month providing Zia (AI-powered), dwell chat, customized capabilities, validation and structure guidelines, and so on.
Learn more about Zoho Desk
5. Salesforce Service Cloud
Salesforce is a robust and some of the versatile CRM instruments. It allows companies to handle buyer expertise, optimize the assist crew’s efficiency, and obtain AI-powered insights beneath one platform.
It gives a service console with many productiveness instruments, environment friendly service course of automation, omnichannel routing, sooner case administration course of, asset and order administration, name middle administration, analytics, and an unlimited information base.
Moreover, there are totally different add-ons you’ll be able to add to your service cloud, together with totally different subject service operations, digital engagement by means of AI-powered chatbots, and a self-service characteristic that permits clients to seek out solutions to some widespread questions rapidly.
Check out our evaluate on Salesforce Service Cloud.
Does Salesforce have a free plan?
Salesforce Service Cloud has no free plans, but it surely comes with a 30-day trial. To attempt it totally free, you will have to refill your particulars, together with your identify, electronic mail, cellphone quantity, and firm identify, and you can be supplied with 30-day trial entry to the Service Cloud console.
How a lot does Salesforce price?
Its hottest plan, the Enterprise plan, begins at $150/consumer/month and comes with customizable CRM for complete service. Other plans embrace the Essential plan at $25/consumer/month, the Professional plan at $75/consumer/month; and the Unlimited plan at $300/consumer/month.
All paid plans, too, include a free 30-day trial.
Learn more about Salesforce Service Cloud
6. ProProfs
ProProfs is a assist desk ticketing system that permits firms to handle their customer support and assist. It is designed to work as a easy and environment friendly instrument for customer support departments to handle buyer points or tickets.
ProProfs is an enterprise product that was designed to offer a user-friendly interface for each the client and the corporate.
Additionally, ProProfs helps many automation choices for dashing up the method of fixing buyer tickets. You can configure it to auto-assign tickets in a round-robin trend and arrange pre-written responses for improved response instances.
Also, there’s an choice to create a public information base to assist clients self-service on widespread points. Its real-time experiences assist measure and enhance efficiency.
Does ProProfs have a free plan?
No. ProProfs doesn’t have a free plan, but it surely offers a free trial for 15 days.
How a lot does ProProfs price?
- Essentials plan for $15/consumer/month, providing efficient assist with shared inboxes and important assist desk options.
- Premium plan for $20/consumer/month helps limitless inboxes and a complicated characteristic set together with ticket routing, youngster tickets, white labeling, and so on.
- Enterprise plan provides more like customized automation and integrations, Single Sign-On (SSO), and so on. If you want a dwell chat, it prices an additional $5 per plan.
7. HubSpot Service Hub
HubSpot Service Hub lets you create tickets, assign tickets, and take motion on tickets as a crew. It is designed to be versatile sufficient to fulfill the wants of any group and helps collaboration between customer support and different teams on fixing tickets.
HubSpot’s Service Hub helps you to create a information base for brokers in addition to clients, allow dwell chat for fast communication, and add automation options to hurry up ticket resolutions. In addition, you’ll be able to join numerous channels beneath one shared inbox together with electronic mail, dwell chat, and so on.
Does HubSpot have a free plan?
Yes. HubSpot has a free plan that prices you nothing however restricted options.
How a lot does HubSpot price?
HubSpot Service Hub gives the next:
- Starter plan begins at $50/2 customers/ month with options like – dwell chat, shared inbox, ticket pipelines, automation, repeating duties, and so on.
- Professional plan begins at $500/5 customers/ month with options like – providing ticket routing, information base, buyer portal, service analytics, and more.
- Enterprise plan begins at $1200/10 customers/ month.
Learn more about HubSpot Service Hub
8. HappyFox
HappyFox is a assist desk ticketing system that gives a greater manner for buyer assist to handle the move of incoming tickets. It has a easy and intuitive interface that makes it straightforward for purchasers to submit tickets and get the assistance they want.
HappyFox additionally offers highly effective options reminiscent of workflows, ticket routing, integrations with different instruments, customizable templates, and so on.
It lets you handle buyer inquiries, requests, and issues. It offers a straightforward manner for each clients and workers to report points or request help from different teams.
Create a information base and a group discussion board to assist your clients with the instrument. Its AI assistant can assist handle workflows, chat with clients, and enhance assist.
Does HappyFox have a free plan?
No. HappyFox doesn’t supply free plans or a free trial. However, you’ll be able to request a demo, and the assist crew will see if one may be created for you.
How a lot does HappyFox price?
- Mighty plan prices $39/agent/month, providing omnichannel tickets, information base, Single Sign-On (SSO), and so on.
- Fantastic plan prices $59/agent/month for multi-branding, customized ticket queues, and so on.
- Enterprise and Enterprise Plus plans for $79 and $99/agent/month supply much more: asset and activity administration in Enterprise and agent scripting and all-time reporting historical past in Enterprise Plus.
9. Jira Service Management
Jira Service Management helps teams work collectively, keep on high of points, and ship nice buyer experiences. It is designed to handle the customer support and assist wants of organizations of all sizes.
Using this instrument, clients can submit tickets by means of many channels reminiscent of electronic mail, cellphone name, chat, net portal, and social media as properly.
It helps you categorize and prioritize tickets, create customized workflows for various kinds of requests, and arrange escalation insurance policies for particular sorts of requests.
Jira Service Management gives dashboards and experiences with all of the details about the tickets in a single place, serving to you analyze your service teams’ efficiency to drive environment friendly buyer assist.
Does Jira have a free plan?
Yes. Jira Service Management’s free plan helps 3 brokers, limitless clients, configurable workflows, analytics and reporting, information administration, and so on.
How a lot does Jira price?
- Standard and Premium plans for $20 and $45/agent/month supply cloud assist crew, service standing pages, and so on.
- Enterprise plan gives more options like Atlassian Analytics, Atlassian Data Lake, and so on.
Learn more about Jira Service Management
10. Kayako
Kayako is a assist desk ticketing system that can be utilized to handle buyer inquiries and requests. It offers a ticketing system to trace buyer points and helps in resolving them.
The benefit of Kayako is that it may be built-in with third-party functions like CRM or mission administration instruments in order that the data of the shoppers is routinely up to date in different techniques as properly.
Kayako helps drive buyer satisfaction, offers insights on enhancing customer support, and has a web-based interface and compatibility with cell gadgets. The software program is obtainable as an on-premise answer or as a cloud-based answer that may be accessed from anyplace at any time.
Does Kayako have a free plan?
No. Kayodo doesn’t assist free plans however does include a free 14-day trial for his or her paid plans.
How a lot does Kayako price?
Kayako has a easy pricing construction whereby it gives all options in a single plan for $60/agent/month. It does really feel a bit costlier in comparison with different instruments on this record, particularly in case you have a small crew.
Bonus 1. Mojo Helpdesk
Mojo Helpdesk is one other cloud-based service that gives a straightforward and intuitive method to handle buyer requests. It helps shared inbox with a number of channels reminiscent of chat, electronic mail, cellphone assist, and social media, permitting your clients to get assist using their handy methodology.
Mojo Helpdesk permits helps you to monitor tickets in real-time and keep observe of what they’ve executed for every buyer inquiry. It additionally integrates with third-party functions reminiscent of Slack, Jira, Zendesk, and more.
Does Mojo Helpdesk have a free plan?
No. Mojo Helpdesk doesn’t have a free plan. However, you’ll be able to attempt it totally free for 21 days.
How a lot does Mojo Helpdesk price?
- Team plan prices $14/agent/month, providing ticket monitoring, self-service information base, customized forms, limitless automation, time monitoring, customized views, Single Sign-On (SSO), and so on.
- Business plan prices $24/agent/month and gives escalation guidelines, superior safety, cellphone assist, and more.
- Enterprise plan for $34/agent/month gives more options like superior reporting, additional quotas, sandbox, and so on.
Learn more about Mojo Helpdesk
Bonus 2. Vision Helpdesk
Vision Helpdesk can assign workers and brokers to deal with tickets, arrange schedules, and observe responses. You can create ticket templates for various kinds of requests, monitor ticket statistics, and arrange schedules for assist brokers. It additionally gives a web-based dwell chat operate for purchasers.
Vision Helpdesk offers a centralized place for all assist desk tickets with easy workflows based mostly on rule-based triggers. It additionally contains options for dashing up the method, reminiscent of auto-sending notifications, gamifying ticket dealing with, and a shared information base to assist increase buyer assist.
Does Vision Helpdesk have a free plan?
No. Vision Helpdesk doesn’t have a free plan. A 30-day free trial is obtainable.
How a lot does Vision Helpdesk price?
Vision Helpdesk gives 5 plans with a diversified set of options.
- Starter Help Desk at $15/agent/month.
- Pro Help Desk and Satellite Help Desk plans respectively price $25 and $30/agent/month.
- Pro Service Desk and Ent Service Desk plans price $40 and $60/agent/month, respectively, with additional options. If you might be in search of dwell chat, too, it requires additional licensing.
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