7 Ways to Fix Apple TV+ Video Unavailable [Tried & Tested]

Can’t watch the subsequent episode of your favorite present in your Apple TV+ as a result of it says “Video Unavailable”?

Several customers have reported seeing the “Video Unavailable” message when attempting to observe a film or present using the Apple TV+ app put in on their good TVs or Media Streaming Sticks. Some have tried to ask their fellow Apple TV app customers on the Apple Support Community web page for a potential repair.

Now there are a variety of components to contemplate when troubleshooting such sort of points. It could also be due to a connection downside, system settings battle or a software program glitch. Of course, it is going to additionally range as a result of everybody makes use of a special device when using the Apple TV+ app.

But don’t fear, we’re right here to assist repair your Apple TV Plus ‘Video Unavailable’ problem.

Apart from guiding you step-by-step with the varied tried and examined options which we’ve discovered, we have now additionally included the workarounds when a everlasting repair will not be relevant in your device. Regardless, by understanding the reason for the difficulty, you may additionally have the ability to derive your individual repair in your device.

Let’s get began!

 

1. Test Your Internet Network Connection.

One of the most well-liked explanation why chances are you’ll be seeing the ‘Video Unavailable’ message on Apple TV+ is due to a network connection downside.

Whenever you attempt to entry and watch a present on Apple TV+, it tries to connect with the Apple TV server by way of the web to stream these movies for you. But in case your web will not be dependable or inconsistent, this downside might happen.

To examine the consistency of your web connection, first, attempt to do a Ping take a look at using your browser. If you see zero’s or a ‘timed out’ error, then you’ll need to name your web service supplier (ISP) to repair it.

The identical factor goes in case your web bandwidth is under your allotted capability. You can examine it using an web velocity take a look at in your browser as nicely.

As per Apple TV+ necessities, listed here are the beneficial web bandwidth speeds:

• 4K films require a beneficial velocity of 25 Mbps
• 1080p HD films require a beneficial velocity of 8 Mbps
• 720p HD films require a beneficial velocity of 6 Mbps
• SD films require a beneficial velocity of two.5 Mbps

However, if all of your assessments are good and you continue to have the identical problem, then there could also be a service outage in your space. Even in case you have a greater than good connection, a service outage could cause inconsistencies in how the network works for you. To perceive if there are any native network service outages, once more you’ll have to get in contact along with your ISP.

On that word, it will also be a service outage from Apple’s finish. You can examine the standing of the Apple service in your space using Apple TV down detector instrument in your browser. If the standing is down for the time being, you’ll need to attend for some time till it goes back up.

 

 

Alternatively, additionally, you will need to examine Apple’s System Status web page to see if Apple TV+ is especially down (which will likely be indicated by both a yellow 🟡 or crimson indicator 🔴).

 

 

 

 

2. Check Your DNS Settings.

Domain Name Service (DNS, briefly) is a protocol utilized by all gadgets linked to the web. It helps your device translate the domain title (as an example, www.apple.com) to web protocol tackle (17.172.224.47).

These numbers are network addresses which a pc network understands; permitting our knowledge to be transmitted to the right and rightful proprietor.

Having the flawed DNS server in your device implies that your device couldn’t find the video file tackle on the Apple TV server.

Here’s how one can repair it in your Apple TV:

1. Go forward and open the Settings in your Apple TV menu.
2. Then, select Network, then choose Wi-Fi on the highest display.
3. Next, select your Wi-Fi network and click on on the Configure DNS possibility.

 

4. Finally, set the worth to Automatic so it is going to receive the settings out of your web supplier.

If you might be using a third-party device the place you put in the Apple TV app, you might want to name the producer’s help. You might want to ask them how you possibly can examine the DNS settings of your device.

After you arrange the right settings, you need to have the ability to view your favorite TV exhibits with out points.

 

 

3. Verify Your Apple ID.

It can also be potential that the Apple ID you used to check in to your Apple TV is the flawed one.

Some folks get confused particularly if they’ve a couple of Apple ID.

One potential situation is that you just bought these exhibits or films using your major Apple ID. In which case, you will be unable to view these movies in your Apple TV if you happen to signed in your secondary Apple ID account.

To make sure, sign-out your Apple ID and signal back into the appropriate one.

Here’s how you are able to do it:

1. Go forward and open the Settings of your Apple TV.
2. Then select the iCloud possibility and select your account title.
3. Now, Choose the Sign Out possibility and restart your Apple TV.

 

4. After your Apple TV is back on, return to the Settings.
5. Finally, select the iCloud possibility and signal back in your Apple ID.

 

 

Now that you’ve made certain that you’re using the right Apple ID, you need to have the ability to play the films or exhibits you bought. M

Again, in case you are using a third-party device, you possibly can go to the Settings of your Apple TV+ app. Then, go to the Accounts after which Sign-out your Apple ID. Restart your device after that.

If you might be using a media stick reminiscent of Roku or Chromecast, then be certain that to shut down, unplug and re-plug it for the restart course of. After that, signal back in, and check out testing to see if it really works.

 

 

4. Start the Video in your iPhone or iPad.

If you might be nonetheless experiencing encountering the ‘Video Unavailable’ message on Apple TV+, then there’s a direct workaround for this problem.

What you are able to do is open the film or present that you just need to watch in your iPhone or iPad.

Start the video after which pause it (choose the Pause button).

After that, return to your Apple TV app in your third-party device and play the identical video. You ought to have the ability to play the video now. This trick has been discovered to have labored for a number of customers.

If you see the ‘Video Unavailable’ error once more when taking part in the subsequent video, simply repeat the strategy.

 

 

5. Reset Connection Settings.

Another risk is that if your third-party device connection settings get corrupted.

This normally occurs when your device was abnormally interrupted (not shutting down correctly or terminating in the midst of a system update), and the info settings weren’t saved.

One explicit third-party device that’s well-liked at the moment is the Roku media stick. To rebuild the corrupted settings on this device, you’ll need to reset the connection settings.

Here’s the way you do it on the Roku media stick:

1. Go forward and make it possible for the Apple TV+ app is put in and your Apple ID is signed in in your Roku device.
2. Then, on the Roku residence display, go to the Settings after which select the System possibility.
3. Next, select Advanced system settings, then choose Network connection reset.

 

4. Now choose Reset connection.
5. Now, select the Reset the connection possibility.
6. Finally, anticipate the device to complete rebooting after which join it back to your Wi-Fi network.

If you may have an analogous device, you should utilize this technique as a reference on how to reset the network settings. If you aren’t certain, merely google on how to reset the network connection for the device, and you need to have the ability to receive the steps.

Once you may have accomplished this technique, you need to have the ability to stream the movies efficiently.

 

 

6. Re-Install App and Sign Back In.

Uninstalling and reinstalling the Apple TV+ app can probably assist to repair the ‘Video Unavailable’ problem. This is as a result of everytime you reinstall the app, a brand new, up to date model of the app is put in onto your device with none settings misconfiguration or bugs.

Again we will likely be displaying how it’s accomplished on a Roku device (notably the Roku Media Stick). The steps under generally is a good reference if you happen to’re on an analogous device to uninstall the Apple TV+, restart the device and re-install the appliance. If you do end up misplaced, merely google the steps on how to reinstall an app on the device, and you need to have the ability to observe by way of. 🙂

Here’s how one can reinstall an app on a Roku Media Stick:

1. Go forward and go to the Home Screen in your Roku Media Stick.
2. Then, navigate to the appropriate till the Apple TV+ app is highlighted.
3. Next, press the Star icon button in your distant for the Option accessible.
4. Now, select Remove Channel and ensure the method by deciding on Remove once more when prompted.

 

5. Restart the device by urgent the Home button 5 instances, then Up arrow as soon as, then Rewind button twice, after which Fast Forward button twice. Alternatively, you can too simply go into your Settings > System > System restart > Restart.

 

6. After the restart, return to the Channel retailer and obtain the Apple TV+ app once more.
7. Finally, launch the Apple TV+ app and signal back in your Apple ID.

Once you’re accomplished, take a look at by taking part in any video within the Apple TV+ app and you need to have the ability to watch the video with none errors.

 

 

7. Talk to Apple Support.

If you continue to have points with our Apple TV+ device or app, be certain that to get in contact with Apple Support. You might inquire in regards to the compatibility of the Apple TV app as nicely in case you are using third-party gadgets. Since Apple is normally centered on its proprietary gadgets, be certain that to ask them first earlier than buying these gadgets. With this, you possibly can keep away from having issues with compatibility.

 

 

 

But in case you have points or solutions with reference to Apple TV+, you possibly can ship them a suggestions on their web site. They can use your knowledge and all different knowledge on Apple TV+ on how to boost the system.

We hope that as you completed studying this text, you had been capable of repair your Apple TV+ video unavailable problem. If you may have questions associated to this subject, please be at liberty to go away a remark under.

 

If this information helped you, please share it. 🙂