Cannot Sign-In Music or TV App on macOS Catalina, Fix

Cannot Sign-In Music or TV App on macOS Catalina, Fix.

Tried to sign-in into Apple Music, TV+ app, iTunes Store, or Podcasts in your Mac (working macOS Catalina), however for some purpose, you’re not capable of get in?

You’re not alone. Multiple customers over on the Apple Support Communities and Reddit, in addition to our readers, have reported the difficulty has been persistent on the macOS Catalina 10.15.1 model after updating from their earlier macOS variations.

You may also see errors reminiscent of “Unknown error (1001)” and  “Unknown error (11556) make sure your connection is active”.

The options which can be shared under are a results of tried and examined strategies that now we have discovered to have labored for our personal Mac machines (examined on Macbook Pro and that iMac).

We will information you step-by-step on how to hold out every technique so as to repair the entire “Cannot sign-in into Music or TV app on macOS Catalina”-issue as soon as and for all.

Let’s dive proper in.

  1. Sign-In Using a Different Apple ID and Then Sign Back In Using The Other Account
  2. Signing Out Of iCloud and Then Back In
  3. The New Account Method
  4. Fixing The “Cannot Sign-In Into Music or TV App” Bug Using Your Mac’s Terminal
  5. Update Your Mac
  6. Reach Out To Apple

 

Cannot Sign-In Into Music or TV app on macOS Catalina? Here’s The Fix.

 

1. Sign-In Using a Different Apple ID and Then Sign Back In Using The Other Account.

This answer was initially shared on the Reddit thread on this matter. The steps contain first opening the Apple Music app, logging out of your account, after which restarting the App Store in your Mac earlier than continuing to log back in using your account within the App Store.

The actual steps are as follows:

  1. Go forward, hop onto your Mac after which open the Apple Music app. For a fast search, chances are you’ll use Spotlight after which seek for “Music”.
  2. Next, when you’re within the Apple Music app, from the menu, select Account after which choose Sign In. If you’re already signed in to Apple Music, then signal out after which signal back in. 
  3. Now go forward, open your Mac’s App Store, after which click on on the Sign In button after which log in using your Apple ID credentials. 

This ought to get you signed back and supply you the entry for all of the Apple Music, TV+ app, iTunes Store, or Podcasts providers that had been beforehand unavailable.

 

 

2. Signing Out Of iCloud and Then Back In.

This answer is just like the primary one the place it’s essential sign off of your iCloud account out of your Mac’s System Preferences after which the identical means as the primary answer — you signal back in by means of the App Store. This has additionally proven to have labored for a number of customers who having been caught on this problem. 

Now when signing it out your iCloud account, it could take a few makes an attempt, however ultimately, you’ll be signed out. 

Here are the steps to signal out of iCloud:

If you’re in your iPhone, iPad or iPod Touch

  1. Jump into your Settings app after which faucet in your Apple profile (on the high).
  2. Next, scroll down and faucet to Sign Out.

cannot sign-in into music or tv app on macos catalinacannot sign-in into music or tv app on macos catalina

 

  1. Now you’ll be prompted to enter your Apple ID password. Enter your Apple ID password after which faucet Turn Off.
  2. You have the choice to activate the information that you just wish to retailer for safekeeping in your device. Once you’ve chosen, faucet Sign Out.
  3. Lastly, faucet Sign Out once more to verify that you just wish to signal out of iCloud.

 


 

If you’re in your Mac

  1. Firstly, click on on the Apple menu after which from the dropdown menu, choose System Preferences.
  2. Next, click on on Apple ID, then choose Overview.
  3. Now click on to Sign Out.

cannot sign-in into music or tv app on macos catalinacannot sign-in into music or tv app on macos catalina

 

  1. You have the choice to make a copy of all of your iCloud knowledge in your Mac. If you want to that, then earlier than you signal out, ensure that to pick the mandatory checkboxes for the objects you wish to make a copy. Then click on on Keep a Copy.
  2. Additionally, you may have the choice to make a copy of your auto-saved passwords for Safari in your Mac. If you wish to keep them, then ensure that to click on Keep on This Mac. Ignoring these steps will take away all of the passwords from Safari, and you’ll have to re-enter them the subsequent time manually.

Try it and see if logging out of iCloud after which logging back in by way of the App Store works for you. Also, you probably have and missteps alongside the way in which doing this technique, please remark down under, and we’ll strive our greatest that will help you out. 🙂

 

 

3. The New Account Method.

This is one other efficient technique that we discovered to assist repair the difficulty. It’s fairly a prolonged course of (twelve steps), however it’s one which does get the job performed. 

Here are the precise steps: 

  1. From your Apple menu, choose to open System Preferences.
  2. Next, click on on Users & Groups.

cannot sign-in into music or tv app on macos catalinacannot sign-in into music or tv app on macos catalina

 

  1. Now click on on the padlock signal     within the bottom-left nook and enter your present Mac password.
  2. Great! Next, click on on the + icon. This will add a brand new consumer account to your Mac. We will wish to use this account to register after which log back out and use your previous account to then register, which can repair the difficulty. Bear with us. 🙂

cannot sign-in into music or tv app on macos catalinacannot sign-in into music or tv app on macos catalina

 

  1. Now from underneath the New Account, choose the drop-down field and click on on Administrator. You might want to enter the corresponding info such because the Account Name and Password

cannot sign-in into music or tv app on macos catalinacannot sign-in into music or tv app on macos catalina

 

cannot sign-in into music or tv app on macos catalinacannot sign-in into music or tv app on macos catalina

 

  1. Once you’re performed, hit the Create User button under. Now that you’ve got created the brand new Administrator account, what it would be best to do now could be to sign off of your present Mac consumer account after which log back in using your newly created Administrator account. You can sign off of your present Mac consumer account by going to the Apple Menu > Log Out.
cannot sign-in into music or tv app on macos catalinacannot sign-in into music or tv app on macos catalina
Log in using your newly created Administrator account. 👥

 

  1. Since that is the primary time logging into your new Administrator account, you’ll be requested to enter particulars reminiscent of your Apple ID, which you will want to make use of your present Apple ID. Do not create or add a brand new Apple ID account as a result of that may defeat the aim of this answer since we’re making an attempt to repair the problems that are partially tied to your Apple ID account.
  2. Once you’re performed with the signing in course of using your new Administrator consumer account, open up the Apple Music software and just remember to’re signed in to your Apple ID. Also, guarantee that all of your music within the Library has utterly loaded up. It will take anyplace 5-10 minutes for all of your recordsdata to occupy your Library (relying on the variety of recordsdata you may have) if you don’t see it instantly. 

cannot sign-in into music or tv app on macos catalinacannot sign-in into music or tv app on macos catalina

 

  1. Done? Great. You’re nearly performed! Now out of your Apple menu, choose System Preferences and click on on Users & Groups as soon as once more.
  2. Now click on on the padlock image    within the bottom-left nook and enter your present Mac password, which would be the new Administrator consumer account’s password.
  3. Then click on on the icon to delete the previous account. Before you take away the previous account, guarantee that your new Administrator account has been given the right permissions. Now, why are we deleting the previous account? Because we already mounted the difficulty back in Step 8, the place we not directly mounted the syncing points for the consumer accounts on the Mac. This means you’ll not want the previous account since this new Administrator consumer account is synced with all of your content material, and you can begin signing into the providers as soon as once more.
  4. Lastly, the previous consumer account will not be residing in your Mac, which was the reason for the sign-in issues. The new account will take over from the previous account with the additional benefit now which you could register to your Apple Music, TV+ app, iTunes Store, or Podcasts on macOS Catalina with none sign-in points.

Voila! Once once more, attempt to see if these steps have managed to repair the sign-in points with Apple Music and TV+ app.

 

 

4. Fixing The “Cannot Sign-In Into Music or TV App” Bug Using Your Mac’s Terminal.

This technique labored for us, and our thanks go to Serge Rosenthaler for his submit on the Apple boards. Now only a head’s up, you will want to make use of the Terminal in your macOS Catalina to hold out the steps under. 

If you’re not sure or uncomfortable with using the Terminal, then chances are you’ll strive the above strategies, though we’ve written the steps under in such a means a beginner can comply with too. 🙂

Here is what you’ll must do:

  1. Go forward and open the Terminal app in your Mac
  2. Next, copy-paste the next command into your Terminal:

sudo -v

cannot sign-in into music or tv app on macos catalinacannot sign-in into music or tv app on macos catalina

 

  1. Now you’ll be requested to enter your Mac password. Once you’ve entered your password, hit the Enter key.
  2. Next, copy-paste the next command into your Terminal then hit the Enter key

killall -9 accountsd com.apple.iCloudHelper

 

  1. Now copy-paste the next command into your Terminal then hit the Enter key: 

defaults delete MobileMeAccounts

 

  1. Next, copy-paste the next command into your Terminal then hit the Enter key:

rm -rf ~/Library/Accounts

 

  1. The final command will likely be as proven under, copy-paste the next command into your Terminal then hit the Enter key: 

killall -9 accountsd com.apple.iCloudHelper

cannot sign-in into music or tv app on macos catalinacannot sign-in into music or tv app on macos catalina

 

  1. Now you’ll be proven a message within the Terminal, which says “no matching processes found”, merely restart your Mac.
  2. Once you Mac restarts back, register to your Mac such as you at all times do, after which one-by-one open the next apps after which proceed to register to your account. 
  • Apple Music – Open the Music app after which register. 
  • TV+ – Open TV+ app after which register. 
  • Podcasts – Open Podcasts app after which register. 
  1. Lastly, go to your Apple Menu, choose System Preferences then click on on Sign In (top-right nook). You might want to enter your Apple ID and password. If you may have enabled two-factor authentication, then a safe verification code will likely be despatched to your linked device. 

cannot sign-in into music or tv app on macos catalinacannot sign-in into music or tv app on macos catalina

 

That’s just about it! Once you’ve logged in, you’ll not obtain any errors that forestall you from signing into your Apple providers apps.

 

 

5. Update Your Mac.

Since this bug has been widespread on the macOS Catalina model 10.15.1, then it could happen that Apple has since then launched a repair for the bug since then. Hence it’s important to look out if there any impending macOS updates ready to be downloaded.

Here’s an amazing video by Apple themselves on how one can examine for updates in your Mac after which update:

https://youtu.be/QEM0Grapws8

 

If you like the step-by-step written directions, right here’s how:

  1. From your Apple menu, choose System Preferences after which click on on Software Update to examine for updates.
  2. Now, if there are any macOS updates obtainable, you may proceed to click on on the Update Now button to put in them. You can even get a more detailed have a look at what every update brings by clicking on the More data.
  3. The updating course of might take a while relying in your Mac and your web speeds, so hold in there! 💪Your Mac might restart within the course of, and you need to be capable of use it as soon as it’s utterly performed. 

 

 

6. Reach Out To Apple.

Now, this isn’t an answer per se to the issue, however should you discover that not one of the options above have managed to do the deed, then take into account getting in contact by way of both telephone or reside chat with Apple by way of their Get Support web page

You can select the Apple ID & iCloud choice after which choose The matter just isn’t listed after which listing down the “Cannot Sign-In Into Music or TV app on macOS Catalina” problem. 

 

cannot sign-in into music or tv app on macos catalinacannot sign-in into music or tv app on macos catalina

 

You can then both schedule a name with them, name Apple Support later, or use their reside chat (wait occasions of two minutes or much less). We additionally advocate that you just check out by reaching to them by way of on-line or name earlier than visiting them since that is principally a software program problem reasonably than a {hardware} problem. If you, nonetheless, desire a go to over speaking over the telephone, then chances are you’ll go to your nearest Apple Store or Apple Authorized Service Center.

 

Apple RepairApple Repair

We hope that this information has helped clarify and repair the sign-in points with Apple Music and TV+ app on macOS Catalina. If you may have questions, please be at liberty to go away a remark under, and we’ll love that will help you out. ❤

 

 

If this information helped you, please share it. 🙂

 

  • Jake KovoorJake Kovoor

    Jake is the Editor-in-Chief of Saint and an impartial software program developer, with a Bachelors in Computer Science from Lancaster University, UK. He loves making an attempt out numerous tech from the Flipper Zero to coding Raspberry Pis for automation. He began Saint back in 2016, having written over 100 posts, with the only real function of making guides for software program that had but to exist back then to assist customers navigate round their technical issues.

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